Six Sigma: concepts, tools, and applications

Purpose - To provide a sound discussion on the Six Sigma methodology and see how it fits in with other quality initiatives.Design methodology approach - A conceptual paper that takes at in-depth look at the origins, pros and cons of Six Sigma and how it relates to some of the other quality initiativ...

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Bibliographic Details
Published in:	Industrial management + data systems Vol. 105; no. 4; pp. 491 - 505
Main Authors:	Raisinghani, Mahesh S, Ette, Hugh, Pierce, Roger, Cannon, Glory, Daripaly, Prathima
Format:	Journal Article
Language:	English
Published:	Wembley Emerald Group Publishing Limited 01-05-2005
Subjects:	Cultural change Electronics industry Empowerment Hypothesis testing ISO 9000 series ISO standards Manufacturing Quality awards Quality circles Quality improvement Quality management Quality programmes Quality standards Six Sigma Studies Total quality ISO 9000 series Quality improvement Quality awards Quality programmes
Online Access:	Get full text
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Summary:	Purpose - To provide a sound discussion on the Six Sigma methodology and see how it fits in with other quality initiatives.Design methodology approach - A conceptual paper that takes at in-depth look at the origins, pros and cons of Six Sigma and how it relates to some of the other quality initiatives in industry.Findings - The immediate goal of Six Sigma is defect reduction. Reduced defects lead to yield improvement; higher yields improve customer satisfaction. Six Sigma defect reduction is intended to lead to cost reduction. It has a process focus and aims to highlight process improvement opportunities through systematic measurement. Six Sigma implementation can have negative consequences if applied in the wrong project. Six Sigma is a toolset, not a management system and is best used in conjunction with other more comprehensive quality standards such as the Baldrige Criteria for Performance Excellence or the European Quality Award.Research limitations implications - This is a conceptual study and hence there are no hypotheses tested as in an empirical study. It does provide a good foundation for future research.Practical implications - A very useful source of information and impartial advice for practitioners and researchers planning to practice the Six Sigma methodology and or understand its pros and cons.Originality value - This paper fulfils an identified information resources need for Six Sigma methodology. It is based on utilizing an extensive set of statistical and advanced mathematical tools, and a well-defined methodology that produces significant results quickly. The success of this methodology within an organization has significant momentum that can only lead to fundamental organizational cultural transformation.
Bibliography:	filenameID:0291050406 istex:2D06F866FAC3CFEC7EA3C0B740C40129694ADD52 original-pdf:0291050406.pdf ark:/67375/4W2-HM8KZHZ7-Q href:02635570510592389.pdf ObjectType-Article-2 SourceType-Scholarly Journals-1 ObjectType-Feature-1 content type line 23
ISSN:	0263-5577 1758-5783 0263-5577
DOI:	10.1108/02635570510592389