Search Results - "Bukhatir, Aisha"
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Exploring the Impact of Front-Line Employees’ Extra Role Behavior on Student Loyalty and Retention in a Semi-Government University in the UAE
Published in Education sciences (01-10-2023)“…This study aims to investigate the relationship between front-line employees’ (FLEs) extra-role behavior (ERB) and its influence on student satisfaction (SS),…”
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Journal Article -
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Improving student retention in higher education institutions – Exploring the factors influencing employees extra-role behavior
Published in Journal of open innovation (01-09-2023)“…This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role behaviors (ERB) of frontline employees (FLE)…”
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Journal Article -
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Retention at the University of Sharjah: Factors and Strategies
Published in 2020 Advances in Science and Engineering Technology International Conferences (ASET) (01-02-2020)“…Student retention is an education quality key performance indicator in postsecondary institutions, which effect ranking and related to reputation of the…”
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