Search Results - "Breitsohl, Jan"

Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color by Roschk, Holger, Loureiro, Sandra Maria Correia, Breitsohl, Jan

“…[Display omitted] •Summary of 30 years of experimental research on atmospheric stimuli.•Presence (vs. absence) of music and scent enhance shopping…”
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Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations by Roschk, Holger, Hosseinpour, Masoumeh, Breitsohl, Jan

“…The social nature of customer experiences creates complex and potentially detrimental dynamics in failure situations, such as when other customers side with…”
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Does the host match the content? A taxonomical update on online consumption communities by Breitsohl, Jan, Kunz, Werner H., Dowell, David

“…This article proposes a taxonomy of online consumption communities in order to address this rather ambiguously conceptualised research field. Specifically,…”
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Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident by Breitsohl, Jan, Garrod, Brian

“…Studies of how tourists react to unethical incidents in destinations are scarce. Based on an online survey (n = 1350) and grounded in cognitive appraisal…”
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Managing trolling in online communities: an organizational perspective by Dineva, Denitsa, Breitsohl, Jan

“…PurposeThe literature lacks knowledge on how organizations can manage trolling behaviors in online communities. Extant studies tend to either focus on user…”
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Investigating consumers' motives for consumer brand-cyberbullying on social media by Breitsohl, Jan, Jimenez, Nadia, Roschk, Holger

“…In this article we offer the first survey-based study on the motivations that spur consumers to bully others about the brands they support on social media, a…”
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Consumer Responses to Conflict-Management Strategies on Non-Profit Social Media Fan Pages by Dineva, Denitsa, Breitsohl, Jan, Garrod, Brian, Megicks, Philip

“…Past research has demonstrated that consumer-to-consumer (C2C) conflicts, here defined as uncivil social interactions between consumers, can have a negative…”
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Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers by Dineva, Denitsa, Breitsohl, Jan, Roschk, Holger, Hosseinpour, Masoumeh

“…PurposeSince the start of the COVID-19 pandemic, one dark social-media phenomenon in particular has experienced a significant rise: consumer-to-consumer (C2C)…”
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Outcomes of Cyber-Victimization and Bystander Reactions in Online Brand Communities by Ounvorawong, Nuttakon, Breitsohl, Jan, Lowe, Ben, Laffey, Des

“…Online brand communities such as Facebook fan pages show an increasing level of cyber-victimization, which is where a community member is bullied by another…”
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Corporate conflict management on social media brand fan pages by Dineva, Denitsa Petrova, Breitsohl, Jan Christian, Garrod, Brian

“…A recent development in the literature on social media brand fan pages is the investigation of hostile consumer-to-consumer interactions. Existing research has…”
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Ebusiness complaint management perceptions and perspectives of online credibility by Breitsohl, Jan, Khammash, Marwan, Griffiths, Gareth

“…Purpose The purpose of this paper is to investigate public online consumer complaint responses from three different perspectives the complainer, the company…”
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E-business complaint management: perceptions and perspectives of online credibility by Breitsohl, Jan, Khammash, Marwan, Griffiths, Gareth

“…Purpose - The purpose of this paper is to investigate public online consumer complaint responses from three different perspectives: the complainer, the company…”
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Social media conflicts during the financial crisis: Managerial implications for retail banks by Dineva, Denitsa, Lu, Xiaoming, Breitsohl, Jan

“…Social media can be used proactively to disseminate accurate corporate information and address undesirable consumer behaviors online in order to help…”
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