Search Results - "BOLTON, LISA E."

To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery? by Choi, Sungwoo, Mattila, Anna S., Bolton, Lisa E.

“…Robots are the next wave in service technology; however, this advanced technology is not perfect. This research examines how social perceptions regarding the…”
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How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships? by Bolton, Lisa E., Mattila, Anna S.

“…•CSR is more effective under communal (vs. exchange) relationship norms.•CSR is ineffective if consumers perceive company CSR motives as self-serving.•CSR…”
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Consumer Perceptions of Price (Un)Fairness by Bolton, Lisa E., Warlop, Luk, Alba, Joseph W.

“…A series of studies demonstrates that consumers are inclined to believe that the selling price of a good or service is substantially higher than its fair…”
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Price Fairness: Good and Service Differences and the Role of Vendor Costs by Bolton, Lisa E., Alba, Joseph W.

“…Prior research suggests that consumers are forgiving of a price increase that is commensurate with increased vendor costs. We argue that the perceived fairness…”
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Lay Theories of Medicine and a Healthy Lifestyle by Wang, Wenbo, Keh, Hean Tat, Bolton, Lisa E.

“…This research proposes that consumers hold “lay theories of medicine” that guide their preferences and behaviors in the health domain. Lay theories of medicine…”
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Conspiracy Beliefs and Consumption: The Role of Scientific Literacy by Allred, Nathan, Bolton, Lisa E

“…Abstract Conspiracy theories pose risks to consumers, businesses, and society. The present research investigates the role of scientific literacy in a variety…”
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How Do Consumers React to Company Moral Transgressions? The Role of Power Distance Belief and Empathy for Victims by Xu, Haiyue (Felix), Bolton, Lisa E, Winterich, Karen Page

“…Abstract This research proposes that consumers vary in their response to company moral transgressions as a function of power distance belief (PDB), which is…”
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Does Marketing Products as Remedies Create “Get Out of Jail Free Cards”? by Bolton, Lisa E., Cohen, Joel B., Bloom, Paul N.

“…Our research investigates the marketing of preventive and curative “remedies” (products and services that offer ways of mitigating risk by decreasing either…”
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To Profit or Not to Profit? The Role of Greed Perceptions in Consumer Support for Social Ventures by LEE, SAEROM, BOLTON, LISA E., WINTERICH, KAREN PAGE

“…An increasing number of social ventures are for-profit companies (i.e., for-profit social ventures) that seek to advance a social cause while making a profit…”
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How Does Drug and Supplement Marketing Affect a Healthy Lifestyle? by Bolton, Lisa E., Reed II, Americus, Volpp, Kevin G., Armstrong, Katrina

“…This research investigates consumer reactions to the marketing of drugs and supplements and the consequences for a healthy lifestyle. A series of experiments…”
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How Does Religion Affect Consumer Response to Failure and Recovery by Firms? by Hyodo, Jamie D, Bolton, Lisa E

“…Abstract How might religion influence consumer behavior in the marketplace? The present research proposes that failure and subsequent firm recovery efforts…”
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Judging the Book by Its Cover? How Consumers Decode Conspicuous Consumption Cues in Buyer-Seller Relationships by SCOTT, MAURA L., MENDE, MARTIN, BOLTON, LISA E.

“…Little empirical consumer research has focused on the decoding of conspicuous symbolism, that is, the inferences consumers make about others' conspicuous…”
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How Do Consumers React to Production Waste? by Xu, Haiyue (Felix), Bolton, Lisa E

“…Abstract Production waste, or inefficiencies in product manufacturing, is a major contributor to environmental problems. Consider production waste in garment…”
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Disorder and Downsizing by Ross, Gretchen R, Meloy, Margaret G, Bolton, Lisa E

“…Abstract The consequences of overconsumption and the recent popularity of simple living point to consumer interest in reducing belongings. They also raise an…”
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People, Peace, Prosperity, and the Planet: A Journey toward Sustainable Development in Consumer Research by Mende, Martin, Borah, Abhishek, Scott, Maura L, Bolton, Lisa E, Lee, Leonard

“…Abstract With its 2030 Agenda for Sustainable Development, the United Nations (UN) developed 17 Sustainable Development Goals (SDGs) as a “blueprint for peace…”
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The Price of Power: How Firm’s Market Power Affects Perceived Fairness of Price Increases by Lu, Zhi, Bolton, Lisa E., Ng, Sharon, Chen, Haipeng (Allan)

“…[Display omitted] •Consumers judge cost-based price increases by firms with higher market power as less fair.•Unfairness perceptions arise because price…”
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How Do Price Fairness Perceptions Differ Across Culture? by BOLTON, LISA E., KEH, HEAN TAT, ALBA, JOSEPH W.

“…This research investigates the effects of across-consumer price comparisons on perceived price fairness as a function of culture. Collectivist (Chinese)…”
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Eco-Product Choice Cuts Both Ways: How Proenvironmental Licensing Versus Reinforcement Is Contingent on Environmental Consciousness by Garvey, Aaron M., Bolton, Lisa E.

“…This research identifies how choice of an eco-product (e.g., low-energy LED light bulbs, biodegradable paper towels) influences downstream, environmentally…”
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Culture, Relationship Norms, and Dual Entitlement by CHEN, HAIPENG (ALLAN), BOLTON, LISA E., NG, SHARON, LEE, DONGWON, WANG, DIAN

“…According to the dual entitlement principle, consumers find it fair for firms to price asymmetrically to cost changes—that is, for firms to increase prices…”
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When less is more: Consumer aversion to unused utility by Bolton, Lisa E., Alba, Joseph W.

“…A series of experiments demonstrates that consumers exhibit aversion to waste during forward-looking purchase. These experiments further reveal that such…”
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