BARRIERS AT THE FRONTLINE: ASSESSING AND IMPROVING THE TEEN FRIENDLINESS OF SOUTH BRONX MEDICAL PRACTICES

BARRIERS AT THE FRONTLINE: ASSESSING AND IMPROVING THE TEEN FRIENDLINESS OF SOUTH BRONX MEDICAL PRACTICES

Alberti et al illustrate a novel approach taken by the New York City Department of Health and Mental Hygiene to rapidly test the efficacy of an intervention to improve teen friendliness of frontline staff working in South Bronx medical practices. It is not always clear exactly which aspects of poor...

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Bibliographic Details
Published in:Public health reports (1974) Vol. 125; no. 4; pp. 611 - 614
Main Authors: Alberti, Philip M., Steinberg, Allyna B., Khan, Erum, Abdullah, Ruqayyah B., Bedell, Jane F.
Format: Journal Article
Language:English
Published: Los Angeles, CA Association of Schools of Public Health 01-07-2010
SAGE Publications
SAGE PUBLICATIONS, INC
Subjects:
Adolescent
Adolescent Health Services
City districts
Customer service
Female
Health care access
Health Care Surveys
Health Services Accessibility
Health services utilization
Humans
Internships
Job training
LOCAL ACTS
Local Government
Medical practice
Mental health
Needs Assessment
New York City
Organizational Innovation
Patient confidentiality
Pregnancy
Pregnancy in Adolescence - prevention & control
Professional-Patient Relations
Public health
Reproductive health
Reproductive Health Services
Teen pregnancy
Teenage pregnancy
Teenagers
Telephone
New York City
USA, New York, New York City
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Summary:Alberti et al illustrate a novel approach taken by the New York City Department of Health and Mental Hygiene to rapidly test the efficacy of an intervention to improve teen friendliness of frontline staff working in South Bronx medical practices. It is not always clear exactly which aspects of poor access to care and poor utilization of services help drive high teen pregnancy rates in communities, but they have identified teen friendliness of services as an important intermediate outcome. Even when proved ineffective, their systematic efforts to achieve improvements are commendable as a way to target sexual and reproductive health care for teens. Furthermore, they discuss the development, implementation, and evaluation of an intervention designed to address the lack of teen friendliness that the needs assessment revealed.
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ISSN:0033-3549
1468-2877
DOI:10.1177/003335491012500417