Patient satisfaction with quality of primary health care in Benghazi, Libya

Introduction: The Libyan National Health System (LNHS) is debated for the paradox of its performance versus impact. It has poor performance, but the national health statistics are good and competitive. There are concerted efforts to manage health care services and to regain the lost trust. A primary...

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Published in:	Libyan journal of medicine Vol. 5; no. 1; pp. 4873 - 7
Main Authors:	Salam, Asharaf Abdul, Alshekteria, Amina Abdulla, Abd Alhadi, Hana, Ahmed, Mariam, Mohammed, Anees
Format:	Journal Article
Language:	English
Published:	United States Taylor & Francis 01-01-2010 CoAction Publishing Taylor & Francis Group
Subjects:	administrative and environmental factors exit interviews geographic zone Health For All by All health-seeking behavior interaction effect Original place of residence type and location of facility exit interviews Health For All by All health-seeking behavior geographic zone interaction effect type and location of facility administrative and environmental factors place of residence
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Summary:	Introduction: The Libyan National Health System (LNHS) is debated for the paradox of its performance versus impact. It has poor performance, but the national health statistics are good and competitive. There are concerted efforts to manage health care services and to regain the lost trust. A primary health care (PHC) system that focuses on preventive and promotive care is the core focus of LNHS efforts. Objectives: To assess patient satisfaction with quality of PHC assessed in terms of (a) customer profile, (b) patient satisfaction, and (c) health care-seeking behavior. Methodology: A sample of nine health centers and seven polyclinics from various locations in Benghazi, Libya were selected for gathering information by structured face-to-face interviews. A total of 310 beneficiaries were interviewed by using an Arabic translation of the Charleston Psychiatric Outpatient Satisfaction Scale. Results: The beneficiaries appear to be quite satisfied with the quality of services. Geographical zone, marital status of beneficiary, and type of facility are satisfaction-related factors. There are preferences for facilities located within the City Centre over those located elsewhere. There is also an interaction effect of the geographical zone and the type of facility in creating differences in satisfaction. Conclusions: A customer-friendly facility concept that emphasizes reception, physician interaction, and cordiality shall add value. Polyclinics require more attention as does the Al Slawy area. A few utility services might also be considered.
ISSN:	1993-2820 1819-6357 1819-6357
DOI:	10.3402/ljm.v5i0.4873